SOL Trading FZC (Ajman Free Zone, UAE) wants every order to arrive right. This policy covers products bought through soltrading.ae, WhatsApp, phone or email.
Wrong, damaged or faulty items
Check your delivery when it arrives. If an item is wrong, damaged in transit or faulty, tell us within 7 days of delivery at sales@soltrading.ae or on WhatsApp at +971 55 245 5617, with your order number and a photo. We will replace the item or refund it, and we cover the collection or delivery cost.
Change of mind
You can return unused items in their original, unopened packaging within 7 days of delivery. Contact us first so we can arrange collection. Change-of-mind returns may carry a collection fee, which we will confirm before collection.
Items we cannot accept back
Unless they are faulty or we sent the wrong item, we cannot accept returns of:
- Toner, ink cartridges and ink bottles once the seal or packaging is opened
- Items printed, cut or customised for you, such as corporate diaries, calendars and stamps
- Items marked as clearance or non-returnable at the time of sale
Refunds
Once we receive and check a returned item, we refund it within 7 working days using your original payment method. Orders paid by bank transfer are refunded to the same account. Account customers can choose a credit note against their next invoice instead.
Warranty
Machines such as shredders, laminators, calculators and printers carry the manufacturer’s warranty. We will help you arrange repair or replacement under that warranty.
Contact us
Email sales@soltrading.ae, call or WhatsApp +971 55 245 5617, or write to SOL Trading FZC, Ajman Free Zone, UAE.