This policy explains how SOL Trading FZC (“we”), based in Ajman Free Zone, UAE, collects and uses personal data through soltrading.ae, WhatsApp, phone and email. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
What we collect
Your name, company name, email address, phone number, delivery and billing address, order history, and messages you send us. When you browse the site, we collect basic technical data such as your IP address, browser type and the pages you visit, using cookies.
Why we use it
To process and deliver orders, prepare quotes and tax invoices, reply to enquiries, manage trade accounts, prevent fraud, meet our legal and tax obligations, and improve the website. With your consent, we may also send product offers, and you can opt out at any time.
Payments
Card payments are handled by our payment provider. We do not store your full card details.
Who we share it with
Only the people who help us run the business: delivery companies, our payment provider, our website host, and accountants or authorities where the law requires it. We never sell your personal data.
Cookies
The site uses essential cookies for the cart, checkout and login, and may use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings; the cart and checkout may not work without essential cookies.
How long we keep it
Order and invoice records are kept for as long as UAE tax and commercial law requires. Other data is deleted when it is no longer needed.
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, or withdraw your consent to marketing. Email sales@soltrading.ae and we will reply within 30 days.
Changes to this policy
We may update this policy. The latest version is always on this page.
Contact us
Email sales@soltrading.ae, call or WhatsApp +971 55 245 5617, or write to SOL Trading FZC, Ajman Free Zone, UAE.